Remote access

Let your team use HypeStream from any browser, on the shows and messages your computer already has. Unlimited team members, at no extra cost.

Remote access lets your team work in HypeStream from their own browser, wherever they are: answer messages, review and keep clips, and watch your recorded shows. Everything still runs on your computer. That's where the shows are recorded and where your Whatnot login stays. Your team connects to it through app.hypestream.io.

Add as many team members as you like. It's included in your plan at no extra cost.

What you need

  • The HypeStream app open on your computer, signed in to Whatnot. Your team can only connect while it's running.
  • Each team member needs a browser: Chrome, Edge, Safari or Firefox, on a computer or phone.

Turn it on

  1. In the app, click the gear icon at the bottom of the left bar and open the Remote access tab.
  2. Switch Remote access on.
  3. Your computer gets an invite link. Click Copy invite link to share it with your team. It opens the sign-in page with your computer already filled in.

Below the link is the Computer ID, for example B3VN-8LH2-ZD6Y-Q5AF, for anyone who'd rather type it in. You can also change the Computer name here, so your team knows which one they're connecting to (for example "Warehouse PC").

These settings can only be changed on your computer. Your team can see this page from a browser, but can't change anything on it.

Add your team

Still on the Remote access page, under Accounts, add one for each person:

  1. Click Add account.
  2. Enter a username and password for them, then click Add account again to save it.
  3. Send them the invite link, their username and their password.

To change someone's password, click Change password next to their name. They're signed out of every browser straight away and sign back in with the new password. To remove someone, click Delete: they're signed out straight away too.

Only give an account to people you trust with your shop. Anyone signed in can do everything you can in the app.

Sign in from a browser

Your team member:

  1. Opens the invite link you sent. The Computer ID is already filled in. (Or they open app.hypestream.io and type the Computer ID.)
  2. Enters their username and password.
  3. Leaves Keep me signed in on this browser ticked to stay signed in, or unticks it on a shared computer.

The browser remembers the computer and username for next time. The password itself is never saved in the browser.

Working together

Everyone signed in shows up for everyone else, in teal. Teal always means another person, never you.

  • Who's here: when someone else is using the app, a teal cursor icon appears in the left bar. Hover it to see who's here and which page they're on.
  • Go to someone: click their name in that list to jump to the page they're on, the same account and the same conversation included.
  • Follow someone: click Follow next to their name, and your window follows them from page to page, even when they switch accounts. Click Unfollow, Stop at the top of the screen, or anywhere in the app to stop.
  • Cursors: when you're both on the same page, you see their cursor move. Turn this off with the Show cursors switch in the same list.
  • Replies in progress: when someone is writing a reply, the conversation shows "Anna is typing" next to the Archive button, and their draft appears as a teal message as they type, so two people don't answer the same buyer.

In everyone else's list, your computer itself shows up as Main Computer.

Signed-in browsers

Under Signed-in browsers, the Remote access page lists every browser that's signed in: whose it is, when they signed in, and whether they're using it right now (Here now) or when they were last seen. Click Sign out next to one to sign it out, or Sign out all.

Security

  • The connection between a browser and your computer is encrypted end to end. HypeStream's servers only pass the encrypted data along; they can't read your messages, recordings or passwords.
  • Your Whatnot login never leaves your computer. Your team works through your computer's own connection.
  • Passwords are stored on your computer only, scrambled so they can't be read back.

Common questions

"The computer is offline." The app isn't open on your computer, or the computer is asleep or off. Open the app and try again.

"Update the computer" or "Update this page". The browser and the computer need the same HypeStream version. The app updates itself on restart; the browser page updates when you reload it.

"Sign in on the computer itself." The app on your computer is signed out of Whatnot. Sign back in there; your team can't do it from a browser.

Can two people use the same account? Yes, but it's clearer to give each person their own. Names in the teal list then show who is who.

Do recordings play in the browser? Yes. Recordings, AI clips and downloads all come from your computer. Big files load more slowly than on the computer itself, especially on a slow connection.