Request reviews

Happy buyers rarely leave a review unless someone asks. Request reviews sends a short thank-you to buyers whose order just arrived and invites them to share how it went.

1. 1Draft a message for every recipient
2. 2How many buyers are due a request
3. 3Your message, written once for this seller
4. 4Insert the buyer's name and other details
5. 5Exactly what each buyer will get

Who gets asked

Buyers whose shipment was delivered 3–7 days ago and who haven't reviewed you in the past 30 days.

• Not before 3 days: Whatnot already asks for a review when the package arrives. Waiting avoids a second prompt straight away.
• Not after 7 days: by then people have moved on and are less likely to answer.

Up to 50 requests a day.

How it works

1. Click the speech bubble with a heart icon in the left bar.
2. Write your message under Your message. There's one template per seller account, and changes save by themselves.
3. Add personal details with the buttons under the box (Username, First name, Last name, Full name, Seller username), or type {{ to pick one. The previews on the right show exactly what each buyer will get.
4. Click Draft messages. The drafts open in their own inbox:

1. 1How many you've sent today, out of 50
2. 2Every buyer with a drafted request
3. 3The drafted message: Edit it or Send now

5. Go through them and click Send now on each one (⌘⇧Enter / Ctrl+Shift+Enter). Click Edit to change one first.

Writing a good request

• Thank them for what they bought.
• Keep it to two or three sentences.
• Ask for an honest review. Don't ask for 5 stars.
• No links, no promo codes. It should read like a note from you, not an ad.

The delivery time shown is approximate. It's usually within 30 minutes of the real delivery, and always after it.

Shortcut

⌘5 on Mac, Ctrl+5 on Windows.