Settings

Teach the AI your shop's answers, and choose which accounts' shows get recorded.

Settings has two pages, picked from the tabs at the top: Q&A settings and Recording watchlist. The app's version number is shown in the header, which is handy if support asks for it.

Q&A settings

These are the answers the AI uses when it drafts replies in your inbox. The app writes a first set for you during setup by reading how you've replied to buyers before. You can change them any time.

Q&A settings with scenario and response pairs
  1. 1The gear icon
  2. 2Q&A settings
  3. 3One tab per seller account
  4. 4The situation
  5. 5How you'd answer it
  6. 6Move it up or down, or delete it
  7. 7The app's version

Each entry has two parts:

FieldExample
ScenarioA buyer asks when their order will ship
ResponseWe ship within 2 business days of the show. You'll get tracking from Whatnot as soon as it's out.
  • Each seller account has its own tab, because shops often have different policies.
  • Use the arrows to move an entry up or down, and the bin to delete it.
  • Keep responses in your own voice. The AI copies the tone.

If drafts keep getting something wrong, the fix is almost always a missing or outdated entry here.

Recording watchlist

Which accounts' shows are recorded. See Recordings.

The recording watchlist with your accounts and their record toggles
  1. 1Recording watchlist
  2. 2Recording needs 10 GB of free space
  3. 3Tick an account to record its shows. The arrows change the order.
  4. 4Whether the account is live right now
  • Your accounts: tick an account to record its shows, untick to stop. The arrows change the order.
  • A recording only starts while your computer has at least 10 GB of free space.

Shortcut

⌘⇧S on Mac, Ctrl+Shift+S on Windows.